Accessibility Statement

Commitment to Accessibility

City Lights SF is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continuously working to enhance the user experience for everyone and apply the relevant accessibility standards to the best of our knowledge, ability, and available resources.

We recognize that accessibility is a shared responsibility and that each individual’s experience may differ. What works for one user may not work for another. With this understanding, we are committed to addressing accessibility challenges in a reasonable and responsible manner.

Accessibility Features on Our Website

Our website incorporates a number of features to improve accessibility, including but not limited to:

• An accessibility widget (powered by Accessibility Assistant) located in the lower-left corner of most pages. This tool provides adjustments such as text size, color contrast, and readable fonts.
• Compatibility with standard screen readers and browser-based accessibility tools.
• Ongoing evaluation of content to align with the Web Content Accessibility Guidelines (WCAG) 2.1 where feasible.

To activate the accessibility menu, click on the accessibility icon in the corner of your screen. Once activated, please allow a moment for the menu to fully load.

Disclaimer and Limitations

We strive to ensure our website is as accessible as possible within the context of our company’s size, resources, and understanding of user needs. While we work toward continual improvements, we acknowledge that some areas of the website may still present accessibility challenges.

We welcome your feedback. If you experience any difficulty in accessing any part of our website, we encourage you to contact us directly using the contact information below.

Third-Party Applications and Plugins

Our website may contain third-party plugins and services (e.g., Google Maps, social media feeds, YouTube, etc.) that are beyond our control. These features may not be fully accessible to all users. While we aim to select services that are reasonably accessible, we cannot guarantee the accessibility of content provided by third parties.

Videos and Multimedia

Videos or audio elements featured on our site will include closed captions or written transcripts when available. If you encounter a video or audio file without accessibility features, please notify us so we can assist.

We Are Here for You

If you are experiencing difficulties with any content on our website due to a disability, or if you require assistance with any part of our site, please contact us—we’re happy to help.

You can reach us by:

• Phone: 1-888-484-CITY (2489)
• Email: cs@citylightssf.com
• Business Hours: Monday – Friday, 8:00 AM – 5:00 PM PST

If calling after hours, please leave a message and we will return your call by the next business day.

For users who are deaf, hard of hearing, or have a speech disability:
You may contact us via the Telecommunications Relay Service (TRS) by dialing 711 and providing our customer service number: 1-888-484-CITY (2489). We are trained to accept relay calls and will provide the same assistance as with any customer.

Your privacy is important to us. You will not be required to disclose any personal details unless you choose to do so. This includes your name, address, telephone number, specific disability, or any details regarding products or services you are interested in.

Accessibility Resources

• Google Accessibility Features
• Mozilla Firefox Add-ons
• Tota11y Toolkit for Firefox
• Internet Explorer Accessibility
• JAWS Screen Reader
• American Foundation for the Blind – Screen Readers Overview
• Karlin Law Firm Accessibility Resources
• Karlin Accessibility Guidelines

© City Lights SF. All rights reserved. Legal resources provided by The Karlin Law Firm LLP.