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Customer Support Associate

Location: Remote / Hybrid (U.S.)

Schedule: Monday-Friday

Employment Type: Part-time

Compensation: $20-$25 per hour (based on experience

About Us

City Lights SF is a design-driven, customer-first, and family-owned lighting company based in San Francisco. For over 50 years, we've been illuminating spaces with exceptional style and service. Our team is passionate about helping customers discover lighting that transforms their homes, workplaces, and communities. We pride ourselves on our commitment to quality, design, and an exceptional customer experience.

Position Overview

We're seeking a Customer Support Associate to join our growing team. This remote position is ideal for someone who thrives on communication, enjoys problem-solving, and takes pride in delivering outstanding service. The ideal candidate has previous experience in customer service-particularly in e-commerce-and is comfortable working independently in a fast-paced, detail-oriented environment.

Key Responsibilities

Respond promptly and professionally to customer inquiries via email, phone, and chat.
Provide order updates, shipment tracking, and delivery information.
Enter customer orders accurately and efficiently.
Communicate effectively with vendors to resolve issues, track lead times, and coordinate replacements or returns.
Assist customers with product questions, including availability, specifications, and recommendations.
Accurately log all customer interactions and ensure timely follow-up.
Collaborate with internal teams to improve processes and elevate the customer experience.

Tools & Software

Shopify (order management and customer communication)
Duoplane (vendor communication and drop-ship coordination)
Microsoft Teams (team communication and collaboration)

Requirements

Minimum 2 years of customer service experience.
Minimum 1 year of remote work experience.
High school diploma required; college degree preferred.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and dependable.
Familiarity with e-commerce platforms (Shopify experience preferred).
Lighting industry experience a plus.

Benefits & Perks

Competitive hourly pay.
Paid holidays and vacation.
Employee discounts on designer lighting.
Supportive, inclusive, and team-oriented culture.

Why You'll Love Working Here

At City Lights SF, you'll be part of a close-knit, collaborative team that values creativity, integrity, and exceptional service. We celebrate great design, appreciate individuality, and believe in empowering our employees to shine-both personally and professionally.

How to Apply

Submit your resume and a brief cover letter explaining why you'd be a great fit for this role to careers@citylightssf.com.

We look forward to meeting you!

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