GDPR Privacy Requests

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Last updated: November 12, 2026

On this page:

• Access or download my data
• Correct my information
• Delete my data
• Cookie settings and withdrawing consent
• Restrict or object to processing
• How and why we use your data
• How we handle your request
• Contact us
• Make a complaint

Access or download my data

You can request a copy of the personal data we hold about you, such as your account details, contact information, and order history, along with how we use it, who we share it with, and how long we keep it. You can also ask for the data you gave us in a portable, machine-readable format (CSV) so you can move it to another service (data portability).

• Request my data

Correct my information

If your personal data is inaccurate or incomplete (for example, a wrong shipping address or a misspelled name), you can ask us to correct it. If you have an account, you can also update your details anytime by signing in to your account.

• Correct my information

Delete my data

You can ask us to delete the personal data we hold about you (the "right to be forgotten"). Some information we must keep by law or for legitimate reasons, such as order and payment records for tax and accounting, warranty and return claims, fraud prevention, and security. If we can't delete something, we'll tell you why. Deleting your data will also close your online account.

• Request deletion

Manage cookie settings

We only use analytics and marketing cookies and similar technologies if you agree to them. You can choose exactly which types you allow (for example, analytics on and marketing off) and change your choice at any time. Cookies that are strictly necessary for the site to work, such as your cart and checkout, are always on.

• Update Cookie Settings

Withdraw consent

You can withdraw your consent to optional tracking at any time with one click. This turns off analytics and marketing tracking for your future visits on this browser. It does not affect anything we did with your consent before you withdrew it.

To stop marketing emails, use the "unsubscribe" link in any email we send.

Restrict or object to processing

You can ask us to:

• Restrict how we use your data, for example while we check a correction you asked for.
• Object to processing based on our legitimate interests. We will stop unless we have compelling grounds to continue.
• Stop direct marketing. If you object to direct marketing, we will always stop.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

To make any of these requests, email privacy@citylightssf.com.

How and why we use your data

We only use your personal data when the law allows it:

• To fulfill your order or account (contract): processing payments, shipping, returns, warranty claims, and customer service.
• With your consent: analytics and marketing cookies, and marketing emails. You can withdraw consent at any time.
• For our legitimate interests: preventing fraud, keeping our site secure, and improving our store, balanced against your rights.
• To meet legal obligations: such as keeping tax and accounting records.

How long we keep it. We keep personal data only as long as we need it for these purposes. Order records are kept for as long as tax and accounting laws require. Marketing data is kept until you unsubscribe or withdraw consent.

International transfers. City Lights SF is based in the United States, so your data is processed in the US by us and by service providers such as Shopify, which runs our store. Where required, these transfers are protected by safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework.

How we handle your request

Verifying your identity. To protect your data, we confirm requests by sending a link to your email address. We may ask for an order number or other details that match our records. We will never ask for your password.

Response time. We respond within one month. If your request is complex or we receive many requests, we may extend this by up to two more months and will tell you why within the first month.

What we search. We will make a reasonable and proportionate search for your data. If we hold a lot of information about you, we may ask you to tell us what you're looking for so we can respond faster.

Cost. Requests are free. We may charge a reasonable fee or decline only if a request is clearly unfounded or excessive, and we will explain why.

Our compliance provider. When you submit a request through this page, our compliance provider, Consentmo, processes your email address and technical information (such as your IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For details, see Consentmo's Data Processing Policy.

Contact us

For questions about your privacy rights or this page, or to make a request by email:

Email: privacy@citylightssf.com
Mail: City Lights SF, Attn: Privacy, 707 Bayshore Blvd., San Francisco, CA 94124, USA

Make a complaint

If you are unhappy with how we have handled your personal data, please tell us first so we can try to put it right. Email privacy@citylightssf.com with the subject line "Privacy Complaint," or use our contact form. We will acknowledge your complaint within 30 days, keep you updated, and tell you the outcome without undue delay.

UK residents: under UK law, you should normally raise your complaint with us first. If you're not satisfied with our response, you can then contact the ICO.

You also have the right to complain to the data protection authority where you live or work, or where you believe a breach happened:

• EEA: list of national data protection authorities
• United Kingdom: Information Commissioner's Office (ICO)
• Switzerland: Federal Data Protection and Information Commissioner (FDPIC)

We review this page at least once a year and update it when the law or our practices change.