US Privacy Requests
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Last updated: November 12, 2026
If you live in the United States, you may have rights over the personal information City Lights SF collects about you, including the right to access, correct, and delete it, and to opt out of its sale, sharing, or use for targeted advertising. Use the options below to make a request. This page adds to our Privacy Policy, which explains what we collect and how we use it.
Note: Which rights you have depends on the state you live in. We honor requests from all US customers where we reasonably can, even if your state does not yet have a privacy law.
States with consumer privacy laws
As of November 2026, residents of these states have rights under a comprehensive state privacy law:
- California
- Colorado
- Connecticut
- Delaware
- Indiana
- Iowa
- Kentucky
- Maryland
- Minnesota
- Montana
- Nebraska
- New Hampshire
- New Jersey
- Oregon
- Rhode Island
- Tennessee
- Texas
- Utah
- Virginia
Laws in Oklahoma and Alabama take effect in 2027. Rights vary by state; for example, Utah and Iowa do not provide a right to correct, and some states do not offer appeals.
On this page:
- Access or download my data
- Correct my information
- Delete my data
- Do Not Sell or Share / targeted advertising
- Global Privacy Control (GPC)
- Manage your privacy choices
- How we handle your request
- Contact us
Access or download my data (Right to Know)
You can request a copy of the personal information we have collected about you, such as your account details, contact information, and order history. You can also ask what categories of information we collect, where it comes from, why we use it, and the categories of businesses we share it with.
Correct my information
If you believe personal information we hold about you is inaccurate, you can ask us to correct it. If you have an account, you can also update your name, addresses, and contact details anytime by signing in to your account.
Delete my data
You can ask us to delete the personal information we have collected from you. Some information we must keep by law, for example order and payment records needed for taxes, warranty and return claims, fraud prevention, or to complete an order that is still open. If we can't delete something, we'll tell you why. Deleting your data will also close your online account and remove any trade account pricing tied to it.
Do Not Sell or Share My Personal Information
We do not sell your personal information for money. Like most online stores, we use advertising and analytics tools (for example, cookies and pixels from ad platforms) that may count as "selling" or "sharing" personal information, or as "targeted advertising," under some state laws.
You can opt out of this below. It takes one click, and you don't need an account. Your choice applies to this browser and device; if you use other browsers or devices, opt out on each one, or enter your email so we can apply it to your customer record.
Global Privacy Control (GPC)
If your browser or extension sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your personal information and of targeted advertising for that browser. You don't need to do anything else. When we detect the signal, this page shows "Opt-Out Request Honored" above.
If we know who you are (for example, you're signed in), a GPC signal overrides any earlier setting that allowed sharing. Turning the signal off later does not opt you back in.
Manage your privacy choices
Depending on where you live, you can also withdraw consent for tracking or customize which cookies we use. Opting out is always as easy as opting in.
To stop marketing emails or texts, use the "unsubscribe" link in any email or reply STOP to any text. This is separate from the options above.
Sensitive personal information
We do not collect or use sensitive personal information (such as precise location, government ID numbers, or health information) to infer things about you, and we do not sell or share it. Payment card details are handled by our payment processor and are not stored by us.
Children and teens
Our website is not directed to children, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of anyone under 18, or use it for targeted advertising. If you believe a child has given us personal information, please contact us and we will delete it.
No discrimination
We will not deny you service, charge you a different price, or give you a lower level of service because you exercised your privacy rights. If we offer a loyalty program, trade discount, or promotional offer that involves personal information, such as an email sign-up discount, we will explain its terms when you join, and you can leave at any time.
How we handle your request
Verifying your identity. To protect your information, we confirm requests to access, correct, or delete data by sending a link to your email address. We may ask for an order number or other details that match our records. We will never ask for your password. Opt-out requests don't need verification.
Response time. We will confirm that we received your request within 10 business days and respond within 45 days. If we need more time, we may extend this by up to another 45 days where the law allows, and we will tell you why. Opt-out requests are processed within 15 business days.
Cost. Requests are free. You can request access to your data up to twice in a 12-month period at no charge.
Authorized agents
You can authorize someone else to make a request for you. We may ask the agent for your signed permission and ask you to confirm your identity directly with us. A parent or guardian may make a request for a child.
To submit an authorized agent request, email privacy@citylightssf.com with the subject line "Authorized Agent Request."
Right to appeal
If we deny your request in whole or in part, you may have the right to appeal, depending on your state. Email privacy@citylightssf.com with the subject line "Privacy Appeal" and tell us which request you are appealing. We will respond in writing within the time your state requires (generally 45 to 60 days) and explain our decision. If you are not satisfied with the result, you may contact your state's Attorney General.
Contact us
If you can't use the forms above, or have questions about your privacy rights, contact us:
Email: privacy@citylightssf.com
Toll-free: 1-888-484-CITY (2489)
Phone: (415) 863-2020
Mail: City Lights SF, Attn: Privacy, 707 Bayshore Blvd., San Francisco, CA 94124
We review this page at least once a year and update it when the law or our practices change.
